Customer Relationship Management 
 

CRM Software Companies
AmDocs
Avaya
Brightware
Chordiant
eGain
 Kana
Onyx
RightNow
Companies - Live Support
FaceTime
HearMe
 LivePerson
People Support

 

  Industry Information/Portals
CRM Community
CRMDaily
CRM Forum
CRM Guru

 CRMToday
CRMXchange
DestinationCRM  
eCommerceGuide CRM Library
eCRM Guide
IntelligentCRM
ISMGuide
IT Toolbox CRM
MRI The CRM Project
RealMarket
SearchCRM
SupportIndustry

Publications
InformationWeek Customer Management Resource Center 
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03/30/06 pjg